After-sales ServiceReverse Logistics

This system solves the issues that arise during the collection of returned products and simultaneous delivery and collection, and helps you create an efficient workflow. It can optimize your entire physical distribution operation. You can easily create a registration page according to the details of your operation and handle all transportations; the collection of returned products only, simultaneous collection and delivery, or the delivery of products only. You can check everything on the same website, from registrations to transportation and refunds, helping you respond to customers and share information smoothly.

Employing our experience and know-how in the wide variety of forward logistics we have engaged in, we propose optimum reverse logistics, considering that forward and reverse logistics make up an entire flow of distribution. We make use of our transportation network to help manufacturers with not only mandatory and voluntary recalls but also normal product return and collection. We also put a variety of our services together to make a proposal that suits your operation.

We help you with mandatory and voluntary product recalls. In the unlikely event that the products you have distributed in the market are defective, we will help you promptly collect them and manage the crisis. If products that need replacement or repair cannot be returned, our expert staff will visit where the products are to replace or repair them on site. When implementing this, we will promote prompt policymaking, preparations, and the steady recall of the products. We will handle everything, from issuing notices to receiving calls, collecting the products, and providing after-sales service.

Call centers are essential for emergency response to mandatory and voluntary product recalls. We help you set one up the day after you contact us at the earliest. Having achieved instructor-level qualification on the Moshi Moshi Test, a telephone response skill test certified by the Japan Telecom Users Association, we also provide support for setting up a new call center and educating the agents. The call centers we set up offer unique services in conjunction with our transportation network.

This service supports the redistribution of disaster stockpiles that have almost reached their expiration date. By utilizing our new logistics solutions that solve your management issues and Otameshi, a donation-type shopping website operated by SynaBiz, we are able to prevent the disposal of suppliers’ disaster stockpiles that have almost reached their expiration date. This reduces waste, helping us achieve the SDGs and contribute to society.