Information on round-trip servicesHikyaku Express

Service Overview

Service features

This service is available for round-trip deliveries up to 160 cm in total dimensions (total dimensions of 3 sides) and 30 kg in weight to ski resorts, golf courses and hotels, etc.

The driver will bring delivery forms and collect payment of the delivery charges for the outward and return legs of the delivery when collecting your package for the outward delivery saving you the trouble of filling in the delivery form and making payment for the return delivery.
Customers who are eligible

Sender
Individuals

Destination
Individuals

Available Package Size

This service is available for packages up to 160 cm in total dimensions (total dimensions of 3 sides) and 30 kg in weight.
This service is also available for the delivery of leisure items such as skis, snowboards and golf bags.

Rates

The price is calculated by adding the Hikyaku Express prices for the outward delivery and return delivery.
The rates shown below will apply.No additional service charges are required.

  • The service can also be used for skis, snowboards and golf bags exceeding 160 cm in total dimensions (total dimensions of 3 sides).
    (However, the maximum weight is 30 kg.)
  • 140 size is applied to skis, snowboards and golf bags weighing more than 20 kg (up to a maximum of 30 kg), or with total dimensions exceeding 140 cm (total dimensions of 3 sides).
  • Skis are treated as a single shipment, including the ski poles. The same price is applied for children's skis.
  • The same price is applied for full sets and half sets of golf clubs.
  • An additional transit fee is charged for delivery to certain remote islands.
Payment Method

Prepayment (Cash/QR code* payment)
Payment by cash or QR code on delivery.

  • QR code is a registered trademark of Denso Wave Inc.

How to Use

1. Apply from Smart Club "For Individuals"

Log in to Smart Club “For Individuals” and apply from the “Hikyaku Round-trip Delivery Reception Service.”

You need to register with (sign up for) Smart Club “For Individuals” to use the Hikyaku Round-trip Service.

If you have already registered, log in to Smart Club here.

2. [Outward] Collecting packages

Our SALES DRIVER® in charge will collect your package at the requested address on the requested date for outward delivery.

  • The driver will bring you delivery forms for the outward and return legs of the delivery.
  • The freight charge is the total of the outward and return legs of Hikyaku Express.

3. [Outward] Delivering packages

Our SALES DRIVER® in charge will deliver your package on the requested date to the requested address.

4. [Return] Collecting packages

Our SALES DRIVER® in charge will collect your package at the requested address on the requested date for return delivery.

  • Please be sure to use the delivery form for the return leg provided at the time of collecting items (outward).

5. [Return] Delivering packages

Our SALES DRIVER® in charge will deliver your package on the requested date to the requested address.

Notes on Use

  • Please be sure to use the dedicated delivery form for the round-trip service when sending items.
  • The valid period for the return leg is 10 days from the day following the day of collecting outward package(s).
  • If you wish to cancel the return delivery, please take the return delivery form to your nearest sales office and we will refund the return portion of the delivery charges. (Refunds on canceled deliveries can only be given within 60 days of the scheduled shipment date of the return leg.)

Related Services

Delivery Time Selection Service
As for packages sent to individual customers, we promise to deliver on your desired time.
[Sender] Corporations・Individuals
[Recipient] Individuals

Contact

Please contact our sales office.

Search for sales offices.

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