Hikyaku Cool Express

Service Overview

Service features

This service is available for a wider range of parcels than our competitors' cool delivery services: up to 140 cm (total dimensions of 3 sides) and 30 kg in weight. We offer full support to provide high-quality delivery of chilled and frozen items, giving you freshness, quality, and peace of mind.

Our special cool trucks offer the following benefits:

  • Refrigerated transport within the designated temperature range (2℃ to 10℃ for chilled items, -18℃ or lower for frozen items)
    • Service operations are performed at chilled temperatures during the transportation procedure. Packages may be temporarily exposed to ambient air during loading, pick up, and delivery.
  • Cost-effective cool delivery fees (start at 275 yen for packages up to 60 cm [total dimensions of 3 sides] and 2 kg in weight)
  • A wide selection of available sizes, up to 140 cm (total of 3 sides) and 30 kg in weight.
  • Cool express
  • Cash on delivery available
  • Scheduled delivery
Customers who are eligible

Sender
Corporations・Individuals

Destination
Corporations・Individuals

Available Package Size

This service is available for packages up to 140 cm (total dimensions of 3 sides) and 30 kg in weight.
Rates

Calculation of the total rates
The total rates are calculated as rates + cool delivery charge.

Rates
Service charge for "Hikyaku Express" and "Hikyaku Air Express" below will be applied as rates.

Hikyaku Express
Available for parcels up to 160 cm (total dimensions of 3 sides) and 30 kg in weight.
For Hikyaku Cool Express, available size range is up to 140 cm and 30 kg in weight.

Hikyaku Air Express
Faster delivery to remote areas is available by using air transport.

Cool Delivery Charge
A Cool Delivery Fee is added to the regular price. The same fee is charged for chilled and frozen delivery.Size

Size Total dimensions of 3 sides・Weight Cool Delivery
Fee (incl. tax)
60 Up to 60 cm・Up to 2 kg 275 yen
80 Up to 80 cm・Up to 5 kg 330 yen
100 Up to 100 cm・Up to 10 kg 440 yen
140 Up to 140 cm・Up to 20 kg 880 yen
－ Up to 140 cm・Up to 30 kg 1,320 yen
Payment Method

Prepayment (Cash/credit card/QR code* payment)
Payment at the time of the collection of the package.

Prepayment (online payment)
Payment will be made at the time of the package collection, based on the credit card information registered in advance.
Click here for the registration process. (Japanese Only)

Prepayment (accounts receivable)
A monthly invoice will be issued to senders. (*Available only for corporate customers)

Cash on delivery (Cash/credit card/QR code payment)
Payment will be made at the time of receipt of the package.

Cash on delivery (accounts receivable)
A monthly invoice will be issued to recipients. (*Available only for corporate customers)

  • QR code is a registered trademark of Denso Wave Inc.

How to Use

1. Fill in the Invoice

Please tick either "Chilled" or "Frozen" in the Cool Express check-box on the delivery form.

  • When using e-collect, please use an e-collect delivery form.

2. Attach Hikyaku Cool Express Sticker (chilled or frozen) on Your Package

Please affix the Hikyaku Cool Express sticker as shown below.

3. Shipping

Explain to the SALES DRIVER® that you are using Hikyaku Cool Express.

Transport Flow Chart

We protect the quality of your products through designated temperature control (2°C to 10°C for chilled items, -18°C or lower for frozen items) and optimized route selection.
Whether the delivery date is specified by the recipient or the recipient is not present at the delivery location, you can rest assured that your package will be delivered.
Refrigerator-freezers are installed at sales branches all over Japan, allowing temperature control of your package until delivery.
By utilizing a pickup and delivery management system, we can track the location of your package by receiving information from our SALES DRIVER®.

1. Pickup

To maintain the quality of chilled/frozen items, we use our special cool trucks and dedicated boxes to provide services tailored to our customers' needs within the designated temperature range.

2. Transport Packages to Nichirei Logistics Group's Cold Storage Facilities

We have established a more efficient quality control system by integrating the use of the cool storage facilities of Sagawa Express and the Nichirei Logistics Group, which are located throughout Japan.

3. Transport by Air/Land

Air
Special cool air transport containers are used to meet our customers' needs. Deliveries are made within the designated temperature range even by air.

Land
Special large Hikyaku Cool Express trucks are used to provide land transport to sales branches all over Japan. Even during extended transit times, the designated temperature range is strictly maintained to ensure the quality and reliability of deliveries.

Notes on using Cool Express

  1. Please check that cool delivery services are available for your delivery region.
  2. Please note that some service operations are performed at chilled temperatures; and packages may be exposed to ambient air temporarily during Hikyaku Cool Express transportation.
  3. Please affix a Hikyaku Cool Express sticker, specified by Sagawa Express, on your items yourself, to clarify whether they are chilled or frozen.
  4. There is a maximum storage period of 4 days in the event that the recipient is not available to accept delivery of the package.
  5. Items packaged in Styrofoam may not maintain their quality because Styrofoam blocks cold air.
  6. For delivery of "seasonal specials" such as New Year's meals, please contact your sales office or SALES DRIVER®.

Items Not Eligible for Hikyaku Cool Express

  1. Refrigerated cakes and frozen decorated cakes (decorated with fruit, chocolate, etc.)
  2. Ice cream, ice milk, lacto ice, and frozen desserts (as a general rule, not available)
  3. Items that have not been pre-cooled (Refrigerated items must be kept at or below 8℃ for more than 6 hours; frozen items must be completely frozen.)
  4. Items that require temperature control (refrigerated items that require specified temperature control; frozen items that require temperatures below -18℃)
  5. Multiple packages of different sizes

  6. Items deemed unsuitable for transportation by Sagawa Express (such as refrigerated or frozen items that may affect other packages)

Notes on Use

  • Terms of use vary depending on the area, including service availability and deadlines for order acceptance. Please contact a sales office for more details.
  • The maximum compensation for damages is 300,000 yen.
  • We cannot handle dangerous items.
  • Delivery may be delayed as a result of traffic congestion caused by natural disasters or accidents, or abnormal weather conditions, etc.
  • Packing must be carried out by customers.
  • Please notify our staff of any personal information, high-value items, etc. contained in your package that require special care.
  • Please write descriptions of the items being sent and any special remarks in the "Descriptions" box on the delivery form.

Related Services

Hikyaku Cool Express
Under strict temperature control, packages will be delivered while keeping its freshness.
[Sender] Corporations・Individuals
[Recipient] Corporations・Individuals
Hikyaku Just Time Express
The delivery time can be selected from 9 a.m. the following day.
[Sender] Corporations・Individuals
[Recipient] Corporations
e-collect
When it comes to cash on delivery, this service is the one. Proven to be top level in the industry.
[Sender] Corporations・Individuals
[Recipient] Corporations・Individuals
Delivery Time Selection Service
As for packages sent to individual customers, we promise to deliver on your desired time.
[Sender] Corporations・Individuals
[Recipient] Individuals

Contact

Please contact our sales office.

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