Hikyaku Cool Express
Service Overview
| Service features |
This service is available for a wider range of parcels than our competitors' cool delivery services: up to 140 cm (total dimensions of 3 sides) and 30 kg in weight. We offer full support to provide high quality and low-cost delivery of chilled and frozen items, giving you freshness, quality and peace of mind. Our special cool trucks offer the following benefits:
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| Customers who are eligible |
Sender
Destination |
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| Available Package Size |
This service is available for packages up to 140 cm (total dimensions of 3 sides) and 30 kg in weight. |
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| Rates |
Calculation of the total rates
Rates
Hikyaku Express
Hikyaku Air Express
Cool Delivery Charge
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| Payment Method |
Prepayment (Cash/QR code* payment)
Prepayment (accounts receivable)
Cash on delivery (Cash/QR code payment)
Cash on delivery (accounts receivable)
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How to Use
Fill in the Invoice
Please tick either "Chilled" or "Frozen" in the Cool Express check-box on the delivery form.
- When using e-collect, please use an e-collect delivery form.
Attach Hikyaku Cool Express Sticker (chilled or frozen) on Your Package
Please affix the Hikyaku Cool Express sticker as shown below.
Shipping
Explain to the sales driver that you are using Hikyaku Cool Express.
Transport Flow Chart
We protect the quality of your products by using optimum temperature control and route selection.
Even if the delivery date is specified by the recipient or the recipient is not available to receive the package, customers can have peace of mind. Refrigerator-freezers are installed in sales branches all over Japan, allowing temperature control of your package until delivery.
By utilizing a pickup and delivery management system, we manage locating your package by receiving information from the sales driver.
Pickup
Our sales drivers use the best methods for collection and delivery of chilled/frozen items. We always offer optimum temperature control of packages in order to meet our customers' needs.
Transport Packages to Nichirei's Cold Storage Facilities
We have built a more efficient transport network with better quality control by combining use of the cool storage facilities of Sagawa Express and Nichirei, which are located throughout Japan.
Transport by Air/Land
Air
Special cool air transport containers are used to meet our customers' needs. Reliable temperature control is ensured for a variety of different air routes.
Land
Special large Hikyaku Cool Express trucks are used to provide land transport to sales branches all over Japan. During transport, the temperature is strictly controlled to ensure the quality and reliability of deliveries.
Notes on using Cool Express
- Please check that cool delivery services are available for your delivery region.
- Please note that some service operations are performed at chilled temperatures; and packages may be exposed to ambient air temporarily during Hikyaku Cool Express transportation.
- Please affix a Hikyaku Cool Express sticker, specified by Sagawa Express, on your items yourself, to clarify whether they are chilled or frozen.
- There is a maximum storage period of 4 days in the event that the recipient is not available to accept delivery of the package.
- Items packaged in Styrofoam may not maintain their quality because Styrofoam blocks cold air.
- For delivery of "seasonal specials" such as New Year's meals, please contact your sales office or sales driver.
Items Not Eligible for Hikyaku Cool Express
- Refrigerated cakes and frozen decorated cakes (decorated with fruit, chocolate, etc.)
- Ice cream, ice milk, lacto ice, and frozen desserts (as a general rule, not available)
- Items that have not been pre-cooled (Refrigerated items must be kept at or below 8℃ for more than 6 hours; frozen items must be completely frozen.)
- Items that require temperature control (refrigerated items that require specified temperature control; frozen items that require temperatures below -18℃)
- Multiple packages of different sizes
- Items deemed unsuitable for transportation by Sagawa Express (such as refrigerated or frozen items that may affect other packages)
Notes on Use
- Terms of use vary depending on the area, including service availability and deadlines for order acceptance. Please contact a sales office for more details.
- The maximum compensation for damages is 300,000 yen.
- We cannot handle dangerous items.
- Delivery may be delayed as a result of traffic congestion caused by natural disasters or accidents, or abnormal weather conditions, etc.
- Packing must be carried out by customers.
- Please notify our staff of any personal information, high-value items, etc. contained in your package that require special care.
- Please write descriptions of the items being sent and any special remarks in the "Descriptions" box on the delivery form.
Related Services
Contact
Please contact our sales office.