Tangible MeasuresBusiness Continuity Plan (BCP) and Business Continuity Management (BCM) at Sagawa Express

Here we introduce some of our tangible measures for Business Continuity Plan (BCP) and Business Continuity Management (BCM).

Diversification of Vehicles and Fuel (Energy)

We are working to build a system to ensure that logistics operations can continue in any situation through the diversification of our energy sources for vehicles.

Compressed natural gas (CNG) vehicles
Hybrid vehicles

Energy supply and power outage countermeasures

We are reinforcing our logistics infrastructure by adopting a range of measures to ensure stable energy supply, maintain supply systems, and prepare for power outages.

Measures for energy supply

  • Installed 127 private light oil stations (in-tank); 21 natural gas stations; and five electric vehicle charging stations nationwide (as of October 2022)
  • Established an emergency supply scheme to dispatch tank trucks
  • Formulated on-site operation rules to maintain a 70% storage rate at private light oil stations in normal situations

Measures for power outages

  • Introduced fuel oil pumps (foot pedal type) at private light oil stations
  • Deployed mobile power supply vehicles at major bases nationwide
Electric vehicle charging stations
Natural gas fueling station
Diesel fueling station for in-house use
Foot-powered fueling station for use during blackouts


Resilience Certification

As part of the Organizations Contributing to National Resilience certification scheme, we were the first in the transportation/delivery industry to receive the Resilience Certification.

In the Japan Resilience Awards, we have won the Most Resilient Award for two consecutive years.

Japan Resilience Awards 2017

Most Resilient Award (Energy category)
Resilience measures for logistics infrastructure through the diversification of fuel for transportation and energy for general use

Japan Resilience Awards 2018

Most Resilient Award (National Land Conservation and Information category)
Logistics infrastructure and regional coordination model to enhance regional resilience

Resilience Certification/Certificate of Registration

Multiplexing Communication Networks

In line with the lessons we have learned from previous disasters, we are aiming to multiplex our communication network and secure a stable communication environment.

  • Adoption of Cabinet Office's Anti-Disaster Radio Communication System
  • Installation of IP wireless systems, third-party radio systems, and satellite telephones at each worksite
  • Mobile phones (with priority line connection)
  • Permanent iPad tablets (Used regularly for meetings. Enable remote participation)
  • Introduction of an emergency information system (in-house system)
  • Introduction of a safety confirmation system

First means of communication: IP wireless system

Installed at: HQ, branch offices, sales offices​
Assesses data networks that are not easily congested and the disaster response record of telecommunications companies. Uses dedicated lines and servers

Second means of communication: MCA radio system

Installed at: HQ, branch offices​
A base station with an approximately 20–40 km service area radius that is resistant to large-scale disasters.

Third means of communication: Satellite telephone

Installed at: HQ, branch offices​
The N-STAR geostationary satellite covers the whole of Japan from 36,000 km above the equator, and is resistant to influence from land-based disasters and weather.

Distributed Allocation and Diversification of Stockpiles

  • Nationwide deployment of enough water, food, portable toilets, and blankets, etc., for every employee
  • In line with lessons learned from previous disasters, replenishment and allocation of necessary disaster relief equipment
  • Introduction of dedicated disaster relief packs for women that include essential sanitary products in a compact pouch
Distributed allocation and supply infrastructure for stockpiles
A Life Line Vender for manual access to emergency food and drink
Ladies Set
As a result of the above systems and initiatives, in 2018 we were selected as a model enterprise in Tokyo for controlling the simultaneous return home of all employees

Other Initiatives to Increase Crisis Response Capabilities

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