FAQ

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Temporary Baggage

JUNGLIA Okinawa Baggage Storage and Shipping Counter

QAre there any size restrictions on checked baggage?

We cannot accept items whose total dimensions (length, width, and height) exceed 200cm, or whose weight exceeds 30kg.
QAre there any items I cannot check in?

Items including but not limited to valuables, combustibles, precision instruments, food and drinks, living creatures, chilled and/or frozen items cannot be accepted.
QCan I access my luggage midday?

Yes, you can access your luggage as many times as you need.

*You are able to access your luggage while it is being stored, but please note that if you walk away from the counter with them, you will not be able to check them back in without incurring an additional fee.
QCan I add extra luggage?

Yes. There is no additional charge if the new items fit inside the luggage you originally checked in.
QHow many items can be checked in?

There is no set restriction except for during busy seasons.
QWhat if I cannot pick up my luggage on the same day?

Please contact us using the QR code* listed on the receipt handed to you when you left your luggage at our store.

As a general rule, luggage can be kept throughout the day, but if it is not picked up during park business hours, it will remain checked in through the next day and onwards, and an additional fee will be paid at the same rate as 1,100 yen (tax included) per day. Your luggage will be stored for a maximum of five days, including the day it is stored.

*QR code is a registered trademark of Denso Wave, Co. Ltd.
QI lost the receipt I received after handing in my luggage.

Please come to the store and provide the name and contact information you registered at the time of reception.
QDo you have group discounts?

We apologize as we do not offer group discounts at this time.
QWhat is the difference between your service and a locker?

We can accept sizes that cannot fit in a locker. Likewise, you can access your luggage throughout the day.

Naha Airport

QAre there any size restrictions on checked baggage?

We cannot accept items whose total dimensions (length, width, and height) exceed 200cm, or whose weight exceeds 30kg.
QAre there any items I cannot check in?

Items including but not limited to valuables, combustibles, precision instruments, food and drinks, living creatures, chilled and/or frozen items cannot be accepted.
QHow long can I store my luggage?

As a general rule, we only accept luggage for the day it is stored, but if it is not picked up during business hours, it will be collected the following day or later, and an additional fee of 1,100 yen (tax included) per day will be charged at the same rate. Your luggage will be stored for a maximum of five days, including the day it is stored.
QCan I access my luggage midday?

Yes, you can access your luggage as many times as you need.
QCan I add extra luggage?

Yes. There is no additional charge if the new items fit inside the luggage you originally checked in.
QHow many items can be checked in?

There is no set restriction except for during busy seasons.
QCan I check in golf bags, surfboards, musical instruments, bicycles, etc.?

Yes, you can. However, we cannot accept items whose total dimensions (length, width, and height) exceeds 200cm or whose weight exceeds 30kg.
QWhat if I cannot pick up my luggage on the same day?

As a general rule, we only accept luggage on the day it is left, but if you are unable to collect it on the same day, please contact the delivery counter.

The storage period is 5 days, including the day of collection, and an additional fee of 1,100 yen (tax included) will be charged per day.
QI lost the receipt I received after handing in my luggage.

We can check with the name and contact information you provided at the time of reception.
QDo you have group discounts?

We apologize as we do not offer group discounts at this time.
QWhat is the difference between your service and a locker?

We can accept sizes that cannot fit in a locker. Likewise, you can access your luggage throughout the day.
QWhat payment methods are available?

Payment for temporary baggage storage is cash only.

Airport Pickup Service

Naha Airport

QWhich counter can I pick up my luggage from?

You can pick up your package at the Sagawa Express Naha Airport Delivery Counter in the Naha Airport Domestic Terminal.
QWhat happens if I am unable to pick up my package?

You can pick up your package within five days of arrival, but please contact us in advance using the contact information provided on the receipt provided at the time of shipment.

Standard Shipping

JUNGLIA Okinawa Baggage Storage and Shipping Counter

QAre there any items that cannot be shipped?

We cannot ship dangerous goods, securities, animals, unclean items, or chilled and/or frozen items.

For details, please refer to the Sagawa Express Terms and Conditions.

Click here (Japanese only) for Sagawa Express's various terms and conditions.
QCan I send unpackaged items?

Cardboard boxes, paper shipping bags, and other materials are available for purchase. Please feel free to ask us if you have any questions.

Please note, however, that customers are asked to handle the packing themselves.
QCan I purchase just the cardboard boxes?

Yes, you can. Please inquire in-store for details.
QCan I ship to remote islands?

Yes, you can. Please inquire in-store for details.
QCan I ship golf bags, surfboards, and musical instruments?

Yes, you can. Please inquire in-store for details.
QWhat payment methods are available?

Cash, credit card, QR code payments*, etc.

*QR code is a registered trademark of Denso Wave, Co. Ltd.
QWhat time should I bring the luggage by?

This depends on the park's business hours.
QIf I cancel after shipping, will I get a refund?

Please note that we cannot provide refunds after your luggage has been shipped.

Naha Airport

QAre there any items that cannot be shipped?

We cannot ship dangerous goods, securities, animals, unclean items, or chilled and/or frozen items.

For details, please refer to the Sagawa Express Terms and Conditions.

Click here (Japanese only) for Sagawa Express's various terms and conditions.
QCan I send unpackaged items?

Cardboard boxes, paper shipping bags, and other materials are available for purchase. Please feel free to ask us if you have any questions.

Please note, however, that customers are asked to handle the packing themselves.
QCan I purchase just the cardboard boxes?

Yes, you can. Please inquire in-store for details.
QCan I ship to remote islands?

Yes, you can. Please inquire in-store for details.
QCan I ship golf bags, surfboards, and musical instruments?

Yes, you can. Please inquire in-store for details.
QWhat payment methods are available?

Cash, credit card, QR code payments. *Payment methods differ depending on the store.

*QR code is a registered trademark of Denso Wave, Co. Ltd.
QWhat time should I bring the luggage by?

Naha Airport accepts drop-offs until 6:00 PM.
QIf I cancel after shipping, will I receive a refund?

Please note that we cannot provide refunds after your package has been shipped.

Sending a golf bag

QHow much does a golf bag cover cost?

We offer a dedicated cover for 726 yen (tax included) (as of April 1, 2025).

For more information, please see: https://www.sagawa-exp.co.jp/service/takuhai/golf-ski/ (Japanese only)
QHow many days in advance should I ship my golf bag so that it arrives at the golf course?

Please arrange shipping well in advance so that it arrives at the golf course by the day before use.
QCan I send the golf bag without a cover?

A golf bag cover is essential.

If you don't have one, please consider purchasing one.
QCan I specify a delivery date and time for my golf bag?

You can specify a delivery date and time when shipping to your home, workplace, golf course, etc.
QDo I need to check the holidays of the destination golf course when shipping my golf bag?

There is no need for customers to check the golf course's holidays.

Please arrange shipping well in advance so that your bag arrives at the golf course by the day before use.
QCan I use the dedicated cover after?

Yes, you can. Please use it the next time you go out.
QWhere can I purchase the dedicated cover?

You can purchase it at your local sales office or service center.

You can purchase supplies online through Smart Club.

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