Contact
For inquiries regarding package delivery/transportation and logistics solutions, requests for change of delivery date/time, change of delivery address, re-delivery, and other services, please contact Sagawa Express using the contact information below.
Inquiries on Packages
Request Redelivery
Online Redelivery Request Service
You can request re-delivery by entering the “Sales office number” and “Tracking number” written on the delivery notice.
Solution for Troublesome Redeliveries
SAGAWA Smart Club
- Notifies your delivery schedule.
- Delivery date and time can be changed.
- Easy to schedule a redelivery.
Sagawa Express Official LINE Account
Get notifications of scheduled deliveries on LINE! Easily change delivery dates and times, or request redelivery!(Free)
Contact
Please call us for assistance if your problem is not resolved.
In English
050-3032-9151
Reception: 8:00~18:00 (Open all year round)
Inquiries about packages are handled by the sales office in charge of your area.
Please contact us if you have any logistics issues or concerns.
Our professional logistics consulting team are here to help.