Standard [Transportation mode]
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e-collect

  • Cool
  • COD
  • Time Slot
  • Valuables

Service Features

This is a payment-on-delivery service that collects the purchase price of the shipment on behalf of the sender.Payment can be settled at the time of delivery by cash, credit card, electronic money or debit card.
The service is available with low card processing rates and eliminates the hassle of membership registration.

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Advance registration is required to use the service.
[Customer]Sender:Corporations Service available,Individuals Service available Destination Corporations Delivery available,Individuals Delivery available.[Payment Methods] Sender:Paid by sender(cash) Cash payment unavailable,Paid by sender(credit) Monthly payment available.Destination: payment on delivery Cash&monthly payment both available.

Payment Method

Cash, credit card, electronic money or debit card can be selected as the payment method.
Senders can also designate a specific payment method (cash only/card payment) in advance.
We then contact the recipient before delivery to notify them of the designated payment method.

Payment by card...

Payment by card

Our sales drivers collect payment at the time of delivery using a mobile terminal for card payments. Since all data is deleted immediately after payment is completed, there is no risk of data leakage.

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The signal from the mobile terminal for card payments covers roughly the same service areas used for i-mode (NTT DoCoMo). In some mountainous areas or inside buildings, it may not be possible to pick up a signal and card payment is unavailable. In such cases, it is possible to switch to cash payment.

Credit card

Sales drivers ask purchasers to sign the sales slip issued by the mobile terminal, similar to paying by credit card in a shop.

Acceptable credit cards

The following payment methods can be selected: single payment, two-installment payments, revolving payments, multiple-installment payments and bonus time payment.

For multiple-installment payments, the number of installments can be selected from the following: 3, 5, 6, 10, 12, 15, 18, 20 and 24.

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In some cases, only single payment is allowed due to the agreement between the recipient and credit card company.
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Bonus time payment is acceptable for periods between Jan. 1 and Jun. 15 (payment at the time of the summer bonus) and between Aug. 1 and Nov. 15 (payment at the time of the winter bonus).
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Credit card payment cannot be accepted in the following cases:

  • When the purchase price exceeds the card’s limit.
  • When there is a magnetic strip malfunction on the card.

Electronic money (QUICPay)

Payment is completed simply by holding a QUICPay card or QUICPay-enabled mobile phone over a card payment terminal. (No signature is needed)

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You will be charged in accordance with your registered credit card.
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The only accepted electronic money is QUICPay(TM) (promoted by JCB Co., Ltd. and others).
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QUICPay payment is available only for delivery within the 23 wards of Tokyo and in Nagoya City.
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QUICPay payment cannot be accepted in the following cases:

  • When the payment amount on delivery exceeds 20,000 yen.
  • When the purchase price exceeds the limit of the credit card for which QUICPay is registered.

Debit card

This system allows users to make payments with their own bank cash cards.
Our sales driver hands the recipient a mobile card payment terminal, into which the recipient enters his or her PIN. Payment is immediately withdrawn from the recipient's bank account.

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Payment by debit card is not accepted in the following cases:

  • When the bank account balance is insufficient.
  • When the purchase price exceeds the card’s limit.
  • When the payee’s bank is not a member of the Japan Debit Card Promotion Association.
  • When there is a magnetic strip malfunction on the card.

J-Debit

See below for more information about the financial institutions that allow debit card payments.

Payment Transfer Cycle

We promptly transfer payments to our customers that have been collected on their behalf using a variety of different collection methods.

Standard Transfer Service

The Standard Transfer Service allows us to transfer to our customers the payments we collect upon delivery.

Financial institutions (excluding Japan Post Bank)

Financial institutions (excluding Japan Post Bank)

Payments collected on Tuesday and Wednesday are transferred to you on the following Monday.

Payments collected on Thursday and Friday are transferred to you on the following Wednesday.

Payments collected from Saturday to Monday are transferred to you on the following Friday.

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The above cycle is our standard transfer cycle. The cycle can be adjusted and daily financial closing may also be selected in accordance with our customers’ needs.

Japan Post Bank (multipurpose account)

Japan Post Bank (multipurpose account)

Payments collected from Tuesday to Monday are transferred to you on the following Friday.

Charges Forward Service

This is a service to transfer the prices of shipments we have accepted.

Financial institutions (excluding Japan Post Bank)

Financial institutions (excluding Japan Post Bank)

Payments for packages shipped from Saturday to Friday are transferred to you on the following Wednesday.

Japan Post Bank (multipurpose account)

Japan Post Bank (multipurpose account)

Payments for packages shipped from Tuesday to Monday are transferred to you on the following Friday.

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For both our standard service and charges forward service, if the transfer day or the day before the transfer day falls on a bank holiday, payment transfer is postponed to the following business day. (This does not apply to consecutive holidays or the New Year holiday period.)
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“Payment processing completion” refers to the work taken to register the transfer, and usually takes two business days from completion of delivery. Additional days are required to cover for any Sundays or public holidays.
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A separate application and check is required to use the charges forward service.
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Please speak to a sales driver about the payment transfer cycle you would prefer.
However, please note that the payment transfer cycle cannot be changed when using Japan Post Bank (multipurpose account).
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When using Japan Post Bank (multipurpose account), if there is a public holiday between the last day of the settlement period (Monday) and the transfer day (Friday), even when the public holiday is a banking day the transfer will be postponed to the following business day.

Available Parcel Size

Available Parcel Size

Available for parcels up to 260 cm (total dimensions of 3 sides) and 50 kg in weight, and only for packages that can be carried by a single person.

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Hikyaku Cool Express, is available for packages up to 140 cm (total dimensions of 3 sides) and 20 kg in weight.

Charges (for sending packages)

The following charges are applied.

  • Hikyaku Express

    Available for parcels up to 160 cm (total dimensions of 3 sides) and 30 kg in weight.

    * Hikyaku Cool Express is available for parcels up to 140 cm (total dimensions of 3 sides) and 20 kg in weight.

  • Hikyaku Large Size Express

    This service is available for parcels larger than Hikyaku Express that are up to 260 cm (total dimensions of 3 sides) and up to 50 kg per parcel.

  • Hikyaku Air Express

    Faster delivery to remote areas is available by using air transport.

  • Hikyaku Large Size Air Express

    Faster delivery to remote areas is available by using air transport.

See the Price List or carry out a Price Search for more details.

Service fees (service fees charged in addition to the regular price)

The following fees are also charged in addition to the regular fee.
(Even in the case of payment on delivery, the following fees are charged to senders.)

Cash on delivery commission

A commission fee is charged based on the amount to be collected.

Payment amount COD commission (tax not included)
Up to 10,000 yen 300 yen
Up to 30,000 yen 400 yen
Up to 100,000 yen 600 yen
Up to 300,000 yen 1,000 yen
Up to 500,000 yen 2,000 yen
Up to 600,000 yen 6,000 yen
Per additional 100,000 yen 1,000 yen
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The maximum amount is up to 5,000,000 yen.
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The COD commission is deducted from the COD payment amount.
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Even when a shipment is returned to the sender for any reason, the COD commission will still be charged.
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If the COD payment amount is lower than the fixed COD commission, the COD commission is charged along with the regular service price.

Payment of revenue stamps

Sagawa Express issues receipts for product payments collected on behalf of senders.When revenue stamps are required, Sagawa Express pays the taxes on behalf of senders.

Payment before consumption tax Revenue stamp amount (before tax)*2
50,000 to 1 million yen *1 200 yen
Up to 2 million yen 400 yen
Up to 3 million yen 600 yen
Up to 5 million yen 1,000 yen
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The revenue stamp amount is later deducted from the COD payment amount.
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For the Hikyaku Express service, the COD payment amount includes consumption tax. Please write the amount including consumption tax in the box for the “Payment on Delivery amount” of the delivery form. The tax amount needs to be entered in the consumption tax box.
*1
From April 1, 2014, the scope of tax-free transactions was increased.
*2
For shipments made from April 1, 2014 onwards, the revenue stamp amount invoiced to members will be calculated using an external tax formula whereby consumption tax is invoiced separately to the paid revenue stamp tax amount contained on the receipt (in the above case, the invoiced amount is 216 yen <<revenue stamp charge (200 yen) + consumption tax>>).

Card payment processing rates

The following processing charges are made when recipients pay by debit card, credit card or electronic money.

Card type Card payment processing rate (tax not included)
Debit card 1.90% of payment on delivery amount
Min. 48 yen
Max. 143 yen
Credit card
Electronic money
3.81% of payment on delivery amount
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Card processing rates are deducted from the COD payment amount.

Payment transfer fee

Customers are charged a processing fee for transferring the COD payment to their bank account or Japan Post Bank account.

In the case of banks (excluding Japan Post Bank) (wire transfer)

Transfer amount Tokyo-Mitsubishi UFJ, Sumitomo Mitsui (not including tax) Other banks (not including tax)
Below 10,000 yen 100 yen 300 yen
Below 30,000 yen 100 yen 400 yen
30,000 yen or more 300 yen 600 yen

In the case of Japan Post Bank (multipurpose account (wire transfer)

Transfer amount Fee (not including tax)
Up to 10,000 yen 143 yen
Over 10,000 yen up to 100,000 yen 267 yen
Over 100,000 yen 438 yen
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The transfer fee includes the transfer processing fee charged by the financial institution.

How to Use

Advance registration must be carried out in order to use this service.

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The service becomes available 2 or 3 weeks after application. No payment is required for registration.
When registration is completed, e-collect delivery forms and stickers for designating payment methods will be provided.

Notes on Use

  1. This service is not available in some areas.
  2. In the following cases, we will return the shipment to the sender using Hikyaku Express and charge the sender for the return transit charge:

    • When the item was not accepted by the designated recipient
    • When the designated recipient refuses to pay the price of the shipment
    • When there is any error in the COD price (amount appearing on the receipt), etc.
    • When the shipment could not be delivered within 7 days (4 days in the case of Hikyaku Cool Express) after arrival at our sales branch, for reasons attributable to the recipient
    • When the recipient listed on the invoice does not exist
  3. The maximum compensation for damages is 300,000 yen.
  4. We cannot handle dangerous items, confidential correspondence, money or securities.
  5. Delivery may be delayed as a result of traffic congestion caused by natural disasters or accidents, or abnormal weather conditions, etc.
  6. Packing must be carried out by customers.
  7. Please notify our staff of any personal information, high-value items, etc. contained in your package that require special care.
  8. Please write descriptions of the items being sent and any special remarks in the "Descriptions" box on the delivery form.

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