If you wish to store your items for several days, please check with our service counter.
Q04.Can I access my baggage while it is being stored?
You can access your baggage as often as you like.
Q05.Can I add items of baggage?
Yes.There is no additional charge if the item fits in the initially stored baggage.
Q06.What is the maximum number of items I can store?
We have dedicated storage space, meaning there is no limit to the number of items you can store, unless we are especially busy, during peak seasons.
Q07.Can I store golf bags, skis, surfboards, snowboards, golf clubs, musical instruments, or bicycles?
Yes. However, baggage must be 200 cm or less in total dimensions for the three sides, and 30 kg or less in weight.
Q08.What happens if I don’t collect my item on the day?
If you cannot collect an item before the end of the day, please contact the service center where you dropped off your baggage. You have five days to collect your baggage, including the day you drop it off.
However, you will be charged for the number of days your baggage is stored.
Q09.What happens if I lose my baggage receipt?
We will check the name and contact details that you filled in when initially storing your baggage.
Q10.Do you offer a group discount?
It varies by service center. Please check with your service center.
Q11.How is the service different from using a locker?
You can store items that will not fit inside a locker. You can also access your baggage while it is in storage.
Generally, we pick up items before 11:00 for delivery from 16:00 onwards. This depends on where and when you drop off your baggage. See "Same Day Hotel Delivery" for details.
Q13.Can I send an item using Same Day Hotel Delivery to the hotel I have booked?
You can send items to hotels located in any of Tokyo's 23 wards or in hotels located in Urayasu City on the same day. Please see "Same Day Hotel Delivery" for details by area.
Q14.How much does it cost?
It depends on the size of the baggage. Please check the price list for details.
Q15.What time can I pick it up?
Packages are delivered after 16:00. Delivery will be completed by approximately 20:00.
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Delivery may be delayed due to traffic conditions.
Q16.Is it better to let the hotel know in advance that items will be delivered?
There is no need to inform the hotel. Simply leave your items with us and enjoy sightseeing.
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Depending on the sales office, you may be asked to contact the hotel yourself.
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We cannot deliver to unmanned accommodations, such as private lodgings.
Airport Receiving Service
Q17.Which counter do I pick my items up from?
Please pick your items up from the Sagawa Haneda Airport Delivery Counter at Haneda Airport, and Sagawa Express counter at Fukuoka Airport.
Please see "Airport Receiving Service" for more information.
Q18.What happens if I cannot make it to pick up my item?
You have five days from the date your package arrives to pick it up. However, please contact us in advance using the contact information on the receipt you received before shipping. We will charge a storage fee for each day after the scheduled pickup date.
Regular Delivery Service
Q19.Is there anything I cannot send?
We cannot handle dangerous items, marketable securities, animals, or soiled items.
