Purpose of Use of Personal Information

The Company will only use personal information in connection with the businesses stated below to the extent necessary to achieve the intended purposes of use.

1. Business Contents

  • (1)
    Formulation of the Company's corporate strategy, business administration, and businesses incidental thereto;
  • (2)
    Execution of stock-related business;
  • (3)
    Provision of information and services to shareholders;
  • (4)
    Businesses involved in various types of transportation services, such as door-to-door delivery services, and businesses incidental thereto;
  • (5)
    Responding to inquiries/requests from customers and business connections;
  • (6)
    Execution of business involved in the management of officers, employees, and retirees; and
  • (7)
    Execution of business incidental to the businesses stated in items (1) through (6) above.

2. Purposes of Use

(1) Purposes of use of personal information

(a) Personal information relating to customers

In order to improve customer convenience, enhance service quality, improve and streamline the services and operations of the Company and SG Holdings Group companies, and actively address environmental issues, the Company will use personal information relating to customers only in Japan within the scope of the following purposes of use.
Customers include shippers, consignees, persons who have inquired about the services of the Company or SG Holdings Group companies by phone, email, etc., and persons with whom the Company has exchanged information through business negotiations or other means.

  • (ⅰ)
    To provide pickup services, delivery services, and other services incidental to transportation
    Examples include the following purposes of use:
    • a.
      To notify customers of the estimated delivery time
  • (ⅱ)
    To respond to customers’ inquiries/requests for information materials and the like regarding the Company and SG Holdings Group companies
    Examples include the following purposes of use:
    • a.
      To send information materials and emails of the Company and SG Holdings Group companies to customers
  • (ⅲ)
    To reflect customers’ opinions/requests in the improvement of services of the Company and SG Holdings Group companies
    Examples include the following purposes of use:
    • a.
      To use the information to prevent the recurrence of complaints from customers
  • (ⅳ)
    To send gifts, rewards, or the like from the Company and SG Holdings Group companies to customers
    Examples include the following purposes of use:
    • a.
      To inform customers about campaigns, etc. of the Company and SG Holdings Group companies; and
    • b.
      To provide customers with benefits, such as discounts, from the Company and SG Holdings Group companies.
  • (ⅴ)
    To make reports to customers or to perform necessary processing
    Examples include the following purposes of use:
    • a.
      To verify the identity or address required for delivery of packages
  • (ⅵ)
    To introduce the businesses and service offerings of the Company and SG Holdings Group companies to customers
    Examples include the following purposes of use:
    • a.
      To send information materials, questionnaires, direct mails, etc. regarding the businesses and services of the Company and SG Holdings Group companies to customers;
    • b.
      To offer proposals to and contact customers regarding the services of the Company and SG Holdings Group companies, and to respond to application procedures for services;
    • c.
      To notify customers of areas where delivery is not possible due to disasters or other reasons;
    • d.
      To announce the degree of contribution and impact of businesses and services on the environment; and
    • e.
      To present contract terms and conditions, etc. to customers.
  • (ⅶ)
    To conduct research and development of or make improvement in the businesses and service offerings of the Company and SG Holdings Group companies, and to survey and analyze matters incidental thereto
    Examples include the following purposes of use:
    • a.
      To reflect customer information on maps, etc., and to streamline the collection and delivery operations of the Company and SG Holdings Group companies;
    • b.
      To offer proposals in line with customers' environmental issues based on calculation of the first-time receipt rate and visualized environmental impact (CO2 emissions, etc.) for each customer, based on delivery records;
    • c.
      To improve and streamline the delivery of packages to customers and the operations of the Company and SG Holdings Group companies in cooperation with subcontractors (including competitors);
    • d.
      To streamline the collection and delivery operations by utilizing such factors as the rate of customers staying at home by time of day;
    • e.
      To improve and streamline the delivery of packages to customers and the operations of the Company and SG Holdings Group companies by linking location information between the Company and customers;
    • f.
      To ensure the stable provision of services to customers by conducting surveys, analysis, etc. on such matters as the number of personnel and vehicles required for the operations of the Company and SG Holdings Group companies, based on delivery records;
    • g.
      To streamline the sorting of packages by the Company and SG Holdings Group companies;
    • h.
      To correct address deficiencies or other errors on invoices, etc. by making use of information on packages previously collected to ensure smooth delivery of packages; and
    • i.
      To analyze such matters as the number of packages shipped by customers by time of year and destination based on delivery records, and to propose contract terms and conditions, etc. to customers based on the results of such analysis.
  • (ⅷ)
    To do paperwork relating to compliance with laws and regulations
    Examples include the following purposes of use:
    • a.
      To respond to requests for cooperation, investigations or the like based on laws and regulations from government agencies, etc.
  • (ⅸ)
    To conduct other operations incidental to those stated above

(b) Personal information relating to business connections

The Company will use personal information relating to business connections within the scope of the following purposes of use.
Business connections include partner companies (including sole proprietors) and business connections involved in the purchase of goods, etc.

  • (ⅰ)
    To conduct business communications of any type with business connections
  • (ⅱ)
    To fulfill contracts of any type with business connections
  • (ⅲ)
    To make contact with business connections for business talks or discussions
  • (ⅳ)
    To manage information relating to business connections
    Examples include the following purposes of use:
    • a.
      To confirm the qualifications, conditions, etc. necessary for the Company’s operations
  • (ⅴ)
    To conduct other operations incidental to those stated above

(c) Personal information relating to shareholders

The Company will use personal information relating to shareholders within the scope of the following purposes of use.

  • (ⅰ)
    To exercise or fulfill the Company's rights or obligations under the Companies Act
  • (ⅱ)
    To send the annual report, dividend statements, and other items for distribution and to communicate other matters to shareholders
  • (ⅲ)
    To conduct shareholder management, including creating data on individual shareholders in accordance with specific standards under relevant laws or regulations
  • (ⅳ)
    To do paperwork relating to the preparation and submission of payment reports
  • (ⅴ)
    To contact or respond to inquiries from shareholders
  • (ⅵ)
    To conduct other operations incidental to those stated above

(d) Personal information relating to officers and employees

The Company will use personal information relating to officers and employees within the scope of the following purposes of use.

  • (ⅰ)
    To provide hiring-related information and conduct hiring-related operations
  • (ⅱ)
    To conduct operations under personnel systems, including personnel evaluation, and operations relating to employment management, including temporary or permanent transfers, and in human resources development and operations management
  • (ⅲ)
    To conduct operations relating to payment of salaries, etc.
  • (ⅳ)
    To conduct operations relating to public welfare programs, etc.
  • (ⅴ)
    To conduct operations relating to the benefit and welfare programs operated by SGH Family Welfare Association (hereinafter, “the Welfare Association”)
  • (ⅵ)
    To conduct operations relating to the SG Holdings Group Companies’ Employee Shareholding Association (hereinafter, “the Employee Shareholding Association”)
  • (ⅶ)
    To conduct operations relating to healthcare services provided by the Company and the SG Holdings Group Companies Health Insurance Association
  • (ⅷ)
    To provide education and training programs
  • (ⅸ)
    To conduct operations relating to the operation of service regulations, including a system of sanctions
  • (ⅹ)
    To carry out a study of working conditions, thereby considering the possibility of improvements therein
  • (ⅺ)
    To fill out paperwork required at the time of joining or leaving the Company, to fill out paperwork as required under laws or regulations, and to make contact with the person as required under laws or regulations
  • (ⅻ)
    To fill out paperwork and/or to make contact with the person concerned, otherwise from a business necessity

(e) Personal information relating to applicants for employment

The Company will use personal information relating to applicants for employment within the scope of the following purposes of use.

  • (ⅰ)
    To provide information to applicants for employment, including for internship opportunities, and to conduct operations relating to recruitment activities
  • (ⅱ)
    To manage prospective employees
  • (ⅲ)
    To send information on employment opportunities and the like
  • (ⅳ)
    To consider more effective recruiting methods

(f) Personal information relating to retirees

The Company will use personal information relating to retirees within the scope of the following purposes of use.

  • (ⅰ)
    To fill out paperwork required after retirement
  • (ⅱ)
    To pay retirement pensions, and the like
  • (ⅲ)
    To communicate with retirees as necessary to promote friendship between them, including notification of alumni reunions
  • (ⅳ)
    To let retirees know the current situation of the Company, to provide general information on the Company, and to send information on employment opportunities

(g) Personal information relating to persons who have made inquiries with the Company

The Company will use personal information relating to persons who have made inquiries with the Company within the scope of the following purposes of use.

  • (ⅰ)
    To respond to the inquiries

(2) Purposes of use of specific individual information

(a) Specific individual information relating to business connections

The Company will use specific individual information relating to business connections within the scope of the following purposes of use.

  • (ⅰ)
    To do paperwork relating to the preparation of payment reports on forwarding charges, etc.

(b) Specific individual information relating to shareholders

The Company will use specific individual information relating to shareholders within the scope of the following purposes of use.

  • (ⅰ)
    To do paperwork relating to the preparation of payment reports on distribution of dividends, and the like

(c) Specific individual information relating to officers and employees and their family members, as well as retirees

The Company will use specific individual information relating to officers and employees and their family members as well as retirees within the scope of the following purposes of use.

  • (ⅰ)
    To do paperwork relating to the preparation of withholding allowance certificates
  • (ⅱ)
    To do paperwork relating to the preparation of payment reports
  • (ⅲ)
    To do paperwork relating to the notification of individual residents' taxes
  • (ⅳ)
    To do paperwork relating to the notification of health insurance and employee pensions
  • (ⅴ)
    To do paperwork relating to the notification of employment insurance
  • (ⅵ)
    To do paperwork relating to the notification of in-house benefit packages, including group insurance and corporate pensions
  • (ⅶ)
    To do paperwork relating to the preparation of payment reports by the Employee Shareholding Association
  • (ⅷ)
    To do paperwork otherwise relating to the affairs stated above