e-collect
Service Overview
| Service features |
This is a payment-on-delivery service that collects the purchase price of the shipment on behalf of the sender.Payment can be settled at the time of delivery by cash, credit card or debit card.
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| Customers who are eligible |
Sender
Destination |
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| Available Package Size |
Available for parcels up to 260 cm (total dimensions of 3 sides) and 50 kg in weight, and only for packages that can be carried by a single person.
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| Rates |
The following charges are applied. Available for parcels up to 160 cm (total dimensions of 3 sides) and 30 kg in weight.
This service is available for parcels larger than Hikyaku Express that are up to 260 cm (total dimensions of 3 sides) and up to 50 kg per parcel. Faster delivery to remote areas is available by using air transport. Faster delivery to remote areas is available by using air transport. |
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| Service |
The following fees are also charged in addition to the regular fee. A commission fee is charged based on the amount to be collected.
Sagawa Express issues receipts for product payments collected on behalf of senders.When revenue stamps are required, Sagawa Express pays the taxes on behalf of senders.
The following processing charges are made when recipients pay by debit card or credit card.
Customers are charged a processing fee for transferring the COD payment to their bank account or Japan Post Bank account. In the case of banks (excluding Japan Post Bank) (wire transfer)
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| Payment Method |
Prepayment (accounts receivable)
Cash on delivery (Cash/QR code* payment)
Cash on delivery (accounts receivable)
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Payment Method/Payment Cycle
Payment Method
Cash, credit card or debit card can be selected as the payment method.
Senders can also designate a specific payment method (cash only/card payment) in advance.
We then contact the recipient before delivery to notify them of the designated payment method.
Payment by card...
Our sales drivers collect payment at the time of delivery using a mobile terminal for card payments. Since all data is deleted immediately after payment is completed, there is no risk of data leakage.
- The signal from the mobile terminal for card payments covers roughly the same service areas used for i-mode (NTT DoCoMo). In some mountainous areas or inside buildings, it may not be possible to pick up a signal and card payment is unavailable. In such cases, it is possible to switch to cash payment.
Credit card
Sales drivers ask purchasers to sign the sales slip issued by the mobile terminal, similar to paying by credit card in a shop.
The following payment methods can be selected: single payment, two-installment payments, revolving payments, multiple-installment payments and bonus time payment.
For multiple-installment payments, the number of installments can be selected from the following: 3, 5, 6, 10, 12, 15, 18, 20 and 24.
- In some cases, only single payment is allowed due to the agreement between the recipient and credit card company.
- Bonus time payment is acceptable for periods between Jan. 1 and Jun. 15 (payment at the time of the summer bonus) and between Aug. 1 and Nov. 15 (payment at the time of the winter bonus).
- Credit card payment cannot be accepted in the following cases:
- When the purchase price exceeds the card’s limit.
- When there is a magnetic strip malfunction on the card.
Debit card
This system allows users to make payments with their own bank cash cards.
Our sales driver hands the recipient a mobile card payment terminal, into which the recipient enters his or her PIN. Payment is immediately withdrawn from the recipient's bank account.
- Payment by debit card is not accepted in the following cases:
- When the bank account balance is insufficient.
- When the purchase price exceeds the card’s limit.
- When the payee’s bank is not a member of the Japan Debit Card Promotion Association.
- When there is a magnetic strip malfunction on the card.
See below for more information about the financial institutions that allow debit card payments.
Click here for the Japan Debit Card Promotion Association website(Japanese)
Payment Transfer Cycle
We promptly transfer payments to our customers that have been collected on their behalf using a variety of different collection methods.
Standard Transfer Service
The Standard Transfer Service allows us to transfer to our customers the payments we collect upon delivery.
Financial institutions (excluding Japan Post Bank)
Payments collected on Tuesday and Wednesday are transferred to you on the following Monday.
Payments collected on Thursday and Friday are transferred to you on the following Wednesday.
Payments collected from Saturday to Monday are transferred to you on the following Friday.
- The above cycle is our standard transfer cycle. The cycle can be adjusted and daily financial closing may also be selected in accordance with our customers’ needs.
Japan Post Bank (multipurpose account)
Payments collected from Tuesday to Monday are transferred to you on the following Friday.
- If the transfer day or the day before the transfer day falls on a bank holiday, payment transfer is postponed to the following business day. (This does not apply to consecutive holidays or the New Year holiday period.)
- “Payment processing completion” refers to the work taken to register the transfer, and usually takes two business days from completion of delivery. Additional days are required to cover for any Sundays or public holidays.
- Please speak to a sales driver about the payment transfer cycle you would prefer. However, please note that the payment transfer cycle cannot be changed when using Japan Post Bank (multipurpose account).
- When using Japan Post Bank (multipurpose account), if there is a public holiday between the last day of the settlement period (Monday) and the transfer day (Friday), even when the public holiday is a banking day the transfer will be postponed to the following business day.
How to Use
Advance registration must be carried out in order to use this service.
Click here for how to apply(Japanese)
- The service becomes available 2 or 3 weeks after application. No payment is required for registration.
When registration is completed, e-collect delivery forms and stickers for designating payment methods will be provided.
Notes on Use
- This service is not available in some areas.
- In the following cases, we will return the shipment to the sender using Hikyaku Express and charge the sender for the return transit charge:
- When the item was not accepted by the designated recipient
- When the designated recipient refuses to pay the price of the shipment
- When there is any error in the COD price (amount appearing on the receipt), etc.
- When the shipment could not be delivered within 7 days (4 days in the case of Hikyaku Cool Express) after arrival at our sales branch, for reasons attributable to the recipient
- When the recipient listed on the invoice does not exist
- The maximum compensation for damages is 300,000 yen.
- We cannot handle dangerous items, confidential correspondence, money or securities.
- Delivery may be delayed as a result of traffic congestion caused by natural disasters or accidents, or abnormal weather conditions, etc.
- Packing must be carried out by customers.
- Please notify our staff of any personal information, high-value items, etc. contained in your package that require special care.
- Please write descriptions of the items being sent and any special remarks in the "Descriptions" box on the delivery form.