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- Package tracking
You can track your packages using the tracking number provided on your delivery form.
[Notes]
- Hikyaku Mail Express's Package Tracking Service is not available.
- Tracking is available for 60 days after shipment.
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- Receipt stamp forwarding service
You can get the receipt stamp for your package by e-mail or fax, based on the tracking number provided on your delivery form.
[Notes]
- This service takes about 30 minutes after your request is received.
- The receipt stamp forwarding service is available for 60 days after shipment.
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- Delivery completion notification e-mail service
When delivery of your package is completed, a delivery completion notification e-mail is sent to you, based on the tracking number on your delivery form.
[Notes]
- This service is not available after completion of delivery.
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- Recipient's absence notification e-mail service
If the recipient is out at the time of delivery of the shipment, an e-mail is sent to you based on the tracking number on your delivery form.
[Notes]
- This service is not available after completion of delivery.
- An e-mail is not sent when the recipient is not out.
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- E-mail service to notify arrival of shipment at sales branch
When receipt of shipment at a sales branch is requested by the recipient, an e-mail is sent to notify that the shipment has arrived at the sales branch, based on the tracking number on the delivery form.
[Notes]
- This service is not available after the shipment arrives at the sales branch.
- If the shipment is directly received by the customer, this e-mail will not be sent.
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- Web pickup ordering service
You can request pickup of your packages online.
[Notes]
- This service is not available in some areas. You can check the availability from the service menu after logging in to the Web service.
- It may not be possible to pick up your packages on the pickup date you have requested through this service due to traffic conditions, etc.
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- Web redelivery ordering service
Based on the tracking number and sales branch number provided on an absence note, you can order redelivery of a shipment.
[Notes]
- This service is not available in some areas. You can check the availability from the service menu after logging in to the Web service.
- You can select a redelivery date within 7 days after the absence note is placed.
- Destination of the redelivery will be the address written on the delivery form. Please understand that it is not possible to change the destination address.
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This service is available free of charge.
(Transport fees, e-collect fees, etc. will be separately charged.) |
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To use this service, application through the Internet is required.
The application procedure is explained below.
(Note) This service is available in Japanese language only. |
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| STEP 1 |
Register an e-mail address on the User ID Registration Application screen.
An application URL will be sent to the registered e-mail address. |
| STEP 2 |
After agreeing to the usage terms, enter your customer information on the Customer Information Registration screen. |
| STEP 3 |
You can start using the service. |
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- Internet Explorer Ver. 6.x (Japanese Edition) or Netscape Navigator Ver. 7.x (Japanese Edition) is recommended to view this website.
- If the service is not used for 1 year after registering the user ID, the registered information will be deleted.
- This service is available for access from mobile phones, though limited to the following mobile phone companies.
NTT DoCoMo (i-mode)
SoftBank (Yahoo! Mobile)
au (EZweb)
WILLCOM (CLUB AIR-EDGE)
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The service may not function normally with some types of mobile phones. |
- The service may be suspended for maintenance during the period below.
Every Monday 2:00 a.m. to 6:00 a.m.
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