Personal Information Protection Policy

We at Sagawa Express acknowledge the significance of protecting personal information, and warrant our company-wide efforts to exercise proper management of customer privacy in accordance with this Personal Data Protection Policy. We also warrant that this Policy is thoroughly understood and observed by all of our employees.
1. Definition of personal information
Personal information to be protected under this Personal Data Protection Policy is defined as identifiable information about an individual including, without limitation, name, address and telephone number of our customers as well as our employees, that can be used to identify a specific individual. (Collating pieces of such information enables identification of specific individuals.)
 
2. Purposes of using personal information 
  We use personal information only for the following purposes:
   
  • To provide services of parcel/freight collection, delivery, transportation, distribution and to fulfill other supplementary tasks for our customers
  • To answer customers' questions or inquiries or respond to customer requests
  • To send information on our services to customers
  • To review customers' opinions or requests in order to enable them to contribute to the improvement of the quality of our services
  • To deliver gifts or tokens of gratitude to our customers
  • To make reports to our customers when necessary or make any necessary tasks to fulfill our obligations to them
  • To conduct publicity of our business or services
 
3. Use of personal information
We use personal information only within the scope of the above-specified purposes. In cases where personal information is used for purposes other than those listed above, we will clearly explain such purpose(s) to the principal individual at the time of obtaining the information from him/her.
 
4. Disclosure of personal information to a third party
  We will not disclose personal information to any third party except when:
   
  • our affiliates ( home/abroad ) or subcontractors demand to share such information for the purpose of assisting us in attaining the purposes mentioned in item 2 above;
  • disclosure of such information is required by law, ordinance or a legally authorized third party; or
  • disclosure of such information is explicitly agreed to by the customer himself/herself.
 
5. Joint use of personal information with a third party
  We need to share certain personal information with below-mentioned parties to attain the aforementioned purposes specified in item 2.
   
  • Information to be shared
    		•
          Names, addresses, telephone numbers, fax numbers, e-mail addresses and other information stated on an invoice as required by our company stipulation on parcel/freight transportation, and the customer's seal/signature to certify receipt of a parcel/freight
       
  • Parties with whom information will be shared
    		•
          Our group affiliates ( home/abroad ), persons who ship parcels/freight, persons who receive parcels/freight, and subcontracted forwarders including department stores
       
  • Responsibility
    		•
         

    We at Sagawa Express are solely responsible for making proper management of the joint use of personal information.

        (For any inquiries regarding the joint use of personal information, visit our website and access the "Contact Us" page. You will be asked to fill out a form to send your inquiry to us online.)
     
    6. Protection of personal information
    We make every effort to ensure the security and accuracy of our customers' personal information. To this end, we have implemented various security measures to prevent any unlawful access to such personal information and defend against any unauthorized disclosure or damage of such personal information.
     
    7. Supervising subcontractors
    We bind our subcontractors under confidentiality agreements any time they need to access the personal information of our customers. We supervise these subcontractors to ensure that they properly handle personal information.
     
    8. Establishing in-house rules for privacy protection
    In an effort to ensure proper management and handling of personal information, we have established procedures and rules to be followed by all employees in handling customer privacy, and warrant appropriate and careful handling of all personal information in accordance with these in-house rules.
     
    9. Observing relevant laws and ordinances
    We observe all relevant laws and ordinances regarding the protection of personal information to ensure that our efforts to properly manage customer privacy are conducted securely and lawfully.
     
    10. Changes to our Personal Data Protection Policy
    We continuously review this Personal Data Protection Policy to detect any necessity for improvement or revision so that this Policy is maintained in the most up-to-date condition at all times.
     
    11. Contact for inquiries about personal information
    For inquiries regarding our Personal Data Protection Policy or your own personal information, visit our website and access the "Contact Us" page. You will be asked to fill out a form to send your inquiry to us online.
     
    12. Request for disclosure and other matters related to your personal information
    When you desire/need to request us to disclose, correct, update, stop using or erase any of your personal information, please visit our website and access the "Contact Us" page. You will be asked to fill out a request form to send your request to us online.

    Your request for disclosure and other matters related to your personal information will be accepted according to the following procedure.
     
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